Business Analyst - Commerce and Customer Experience

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Be uniquely you
• Work on a rare transformation opportunity

Business Analyst - Commerce and Customer Experience is responsible for engaging with various stakeholders to design and govern our eCommerce and Customer Experience solutions. You will play a vital role in our eCommerce transformation into a headless Salesforce Commerce Cloud (SFCC) solution.

This role reports to the Group Solutions Manager - Commerce and Customer Experience and takes responsibility to develop the roadmap and enhance the Endeavour eCommerce and CX systems.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work closely with the project team to build our new Commerce and Customer Experience solutions and ensure a smooth transition to operations.
• Provide application continuous improvement and deliver upgrades and projects to maintain the Salesforce Commerce Cloud product.
• Proactively engage with stakeholder groups to understand business needs.
• Analyse and translate business needs into solutions and initiatives by managing components of initiatives/projects.
• Develop, review, and govern functional specifications and documents that define the desired outcome of system enhancements/developments.
• Participate in system testing, training, user acceptance, and validation testing of solutions and production changes and upgrades to applications and systems.
• Work with external vendors to provide the most effective and efficient solution to meet business needs.
• Maintain compliance with audit, application security, application role design, and segregation of duties findings.
• Assist with governance and release of system changes to production.

Now let’s talk about you: 

• Functional expertise and demonstrated experience in Salesforce Commerce Cloud (SFCC)
• Experience in headless architecture and understanding of back end for front end
• Ability to understand, isolate and interpret business needs and develop appropriate technical solutions.
• Experience with application security including roles design and mapping of business roles to transactions.
• Experience of 5-8 years is desirable, preferably in a retail setting or consulting experience
• Experience as a technical business analyst would also be highly desirable

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup