Business Analyst - Service Management

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Be uniquely you, come as you are
• Large scale IT Transformation 
• 12 - 24 months contract 

Endeavour Group demerged from Woolworths in 2021 and as part of the transition is taking the opportunity to transform how we operate as an independent business and establish supporting technology.

The Business Analyst - Service Management will play a key role in the successful delivery of this large scale IT Transformation by managing and undertaking the required business analysis ensuring a consistent focus to deliver on the program's vision. The Business Analyst will investigate and analyse business problems or opportunities which contribute to improvements in business processes, policies and IT Systems.

Sound good? Read on.

Here is a taster of what you can expect in this role

• Analyse and identify improvements to processes and/or systems to meet the needs of the customer and business, particularly related to Tech Service Management, ITIL and ServiceNow Product
• Collaborate with business partners, technology groups, suppliers and customer groups to elicit, analyse, prioritise, validate, document and communicate business requirements, by conducting interviews, workshops and surveys to gather these requirements. 
• Develop detailed Business Process Specifications, Business Requirements and System Functional/Non Functional Specifications that will drive the desired change to business process, system, enhancement/development activities; in accordance with the Business Analysis process framework
• Develop detailed data mapping rules to support large data transitions
• Contribute to business case preparation, specifically analysis of benefits of proposed solution to deliver ‘desired business outcome’ and associated project costs.
• Develop and maintain appropriately detailed business analysis artefacts and deliverables throughout the lifecycle of a project, ensuring they meet the agreed quality standards and fulfil the project reporting needs to support effective governance and audit requirements.
• Support Testing, Training and Implementation activities to ensure the successful delivery of the overall business and technology solutions. 
• Demonstrate ownership through the proactive identification, analysis and remediation of issues that prevent project outputs or business outcomes from being met.
• Contribute to the cultivation of a strong commitment to excellent customer and service delivery.
• Demonstrate excellent communication skills, both verbal and written.
• Apply and adhere to the organisation’s methodologies, tools and standards.
• Proficient in using various applications, including presentation, spreadsheet, and word processing applications to convey complex information in a simplified way.

Now let’s talk about you

• Proven working experience (3 -5) years as a Business Analyst or similar role, preferably within large scale transformation programs.
• Sound knowledge of Service Management and ITIL
• Excellent knowledge of ServiceNow Product 
• Knowledge of project management methodologies (e.g., PMBOK, Agile).
• Knowledge of business analysis tools and techniques (e.g. JIRA, Confluence).
• Relevant business and/or technology tertiary qualifications. 
• Retail and/or FMCG experience preferred but not essential.
• Business Analysis Certification - CBAP certification or equivalent preferred.
• Lean Six Sigma - Green Belt Certification or equivalent.
• Excellent communication, time management, and organisational skills.
• Ability to work well in a team environment and collaborate effectively with others.
• Strong problem-solving and analytical skills.
• Proficient in the use of applications including but not limited to presentation, spreadsheet, and word processing applications.

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup