IT Service Continuity Manager - Disaster Recovery

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Love what you do and leave your mark
• Location: Sydney or Melbourne
• Hybrid ways of working - 3 Days in Office
• Join a collaborative, tight-knit, and genuinely supportive team environment

The IT Service Continuity (Disaster Recovery) Manager is responsible for overseeing, governing, and maturing the IT Service Continuity Management (ITSCM) and Disaster Recovery (DR) practice across all the brands of Endeavour Group.  This role ensures that Endeavour Group's technology services are structurally resilient, capable of withstanding catastrophic disruptions, and positioned to recover rapidly to safeguard business continuity, customer trust, and operational revenue. This role leads the creation, testing, and maintenance of DR plans, ensuring IT services are resilient and can be quickly restored to minimise the impact on business operations.

Sound good? Read on.

Here is a taster of what you can expect in this role:

DR Planning & Practice Maturity

• Document detailed recovery plans and procedures for recovering IT services in the event of disruptions.

• Develop and maintain IT service continuity plans, strategies and roadmaps aligned with the overall business continuity strategies.

• Act as an authoritative advisor with the confidence to critically review existing architecture and provide constructive feedback to continuously improve recovery capability.

• Actively uplift and evolve the maturity of the ITSCM and DR practice across the enterprise, moving from a reactive compliance model to a proactive resilience framework.

DR Prioritisation & Preparation

• Establish and govern a structured service-tiering model to categorise IT Services by criticality, defining clear Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to establish a definitive order of restoration.  

• Lead cross-functional workshops and data-elicitation sessions with business and technology stakeholders to discover system dependencies and recovery capabilities. 

Risk Management:

• Identify potential DR risks and issues to IT services.

• Develop and recommend strategies to mitigate identified risks and minimise their impact to the organisation.

DR Testing & Orchestration

• Design and execute recovery scenario simulations ("Game Days") across multiple disaster variations to ensure technical teams are trained for real-world events.

• Demonstrate strong incident / crisis management experience to the table; step in to lead or support the technical response during catastrophic outages to orchestrate rapid service restoration.  

Stakeholder Engagement & Coordination

• Act as the primary contact for IT resilience; collaborate heavily with various departments to educate stakeholders on the value of proactive disaster recovery planning.  

• Build highly effective, trusting relationships with stakeholders at all levels, from business owners to systems engineers.  

Technical Awareness & Governance

• Manage recovery strategies for highly complex infrastructure environments that span multiple locations, cloud providers, and distinct business units.

• Maintain strong technical and architectural awareness across the modern enterprise technology stack, such as Cloud & Hybrid Infrastructure, Enterprise Networking, and End-user compute.

• Work directly with critical third-party partners, SaaS providers, and traditional vendors. Routinely assess and validate their technical recovery capabilities to ensure they meet EGL's RTO/RPO targets.

Governance, Compliance & Audit

• Ensure the ITSCM framework meets internal governance standards, industry benchmarks, and regulatory compliance structures. Serve as the primary point of contact for IT continuity audit support.  

• Prepare for and support audits related to IT service continuity and business continuity of Endeavour's services.

People Leadership & Mentoring

• Directly lead, manage, and mentor a small team of Disaster Recovery coordinators, supporting their professional development and establishing performance objectives.

• Cultivate a culture of high performance and continuous learning within the team, using analytical judgment and pragmatic problem-solving.  

Continuous Improvement:

• After every DR Test , conduct post-exercise reviews to understand  the learnings, results  and recovery process to identify areas for improvement.

• Regularly update IT service continuity plans based on new information, changes in the IT environment, and lessons learned.

Now let’s talk about you: 

• Bachelor's degree in Computer Science, Software Engineering, or related field. A master's degree is a plus.

• Overall 10+ years experience, with over 5 years of experience in IT Service Continuity Management (ITSCM), or related Disaster Recovery  or a heavily related Major Incident / Resiliency infrastructure role within a complex, large-scale enterprise. 

• Strong knowledge of IT Service Continuity management methodologies and best practices.

• Excellent problem-solving skills and the ability to work well under pressure.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Detail-oriented with a focus on maintaining accuracy and consistency in the Service Continuity process.

• Worked within a similar sized enterprise in a business/customer facing role

• Relevant certifications like ITIL (Information Technology Infrastructure Library), Certified Business Continuity Professional (CBCP), or Certified Information Systems Security Professional (CISSP) can be beneficial.

• Strong relationship management.

• Previous experience within Service integrator/vendor space.

At Endeavour, we believe that diverse teams build the most resilient systems. We welcome people of all backgrounds, identities, and experiences, and are committed to a fair, inclusive, and gender-balanced hiring process. If you don’t tick every single box but know you can make an impact from day one, we encourage you to apply.

The benefits are good too! 

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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