Senior Manager - Service Enablement

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Be uniquely you, come as you are
• Bring your passion and feel the energy 
• Hybrid/ flexible working

The Senior Manager, Service Enablement is a pivotal leadership role responsible for establishing and enforcing robust change and release management standards. This role requires a strong leader with the gravitas to influence senior leadership and set up robust, strict standards across the change and release processes. The ideal candidate will possess extensive experience in managing complex IT change initiatives, coupled with a deep understanding of release management in a dynamic, fast-paced environment. The successful candidate will ensure all changes and releases are managed with the highest levels of quality, control, and risk mitigation. The role will oversee the entire change and release process across the enterprise, from planning and assessment, to implementation and review, while ensuring that IT services are delivered reliably and without disruption. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• On the Change Management side, you will be responsible for owning the strategic approach and action plan to manage enterprise-wide technological change, evaluating the risk of change, and providing actionable recommendations to minimise impact to ongoing operations.
• On the Release Management side, you will be responsible for overseeing the technical governance review of all IT changes proposed within EGL. This pivotal role ensures that all changes meet rigorous technical standards and align with business objectives before approval by the Technical Change Advisory Board (CAB).
• On the Environment Management side, you will be responsible for overseeing the Oversee the setup, configuration and maintenance of IT environements, including development, testing, staging and production.  This function is pivotal in providing environmental standards and strategies for optimised environment management for project and operational needs 

Leadership

• Drives performance and outcomes 

• Inspires and builds diverse teams and future leaders

• Engenders a culture of trust, inclusion and collaboration

• Demonstrates humility, vulnerability and celebrates others

• Ability to build relationships with multiple stakeholders in complex organisations, including senior leadership

• Operates effectively within an ambiguous environment

• High level of initiative and self-starting abilities

• 3 - 5  direct reports. This role will also indirectly lead change & release managers in the One Endeavour team.

Now let’s talk about you: 

• Experience in leading IT change management functions.

• Extensive understanding of diverse Change Management principles and effective methodologies to execute suitable strategies as needed. 

• Proven experience in release management, deployment coordination, or program management roles.

• Proven experience in establishing and managing robust change and release management best practices, procedures and frameworks in a complex environment. 

• Exceptional leadership and communication skills, with the gravitas to influence and engage senior leadership and key stakeholders. 

• Understanding of software development lifecycle (SDLC) methodologies and project management principles.

• Demonstrable delivery of large scale transformation and / or change programs and activities.

• A strong collaboration style with the ability to engage at all levels throughout an organisation, as well as external parties and vendors.

• A team-oriented and inclusive mindset is essential along with being proactive in identifying and solving problems, and exhibiting an entrepreneurial spirit.

• Able to develop and deliver tailored change management strategies and plans based on the organisation’s specific needs.

Desirable

• Previous experience in agile/scrum is preferred.

• Understanding of the retail environment, and ability to identify improvement opportunities.

• Familiarity with IT service management (ITSM) processes, frameworks and tools for change and release management. 

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup