IT Service Design Analyst

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Be uniquely you, come as you are 
• Work within an industry leading business as we experience a period of growth
• Be a key leader within the technology space

As an IT Service Design Analyst at Endeavour Group, you will be a key member of our IT service management team responsible for overseeing the development of the operational support model of new and modified IT services into operation. You will play a crucial role in ensuring that all new services are supported and managed effectively, minimizing risks and disruptions to the business.

Sound good? Read on.

Here is a taster of what you can expect in this role:

Requirements Gathering:

• Collaborate with stakeholders, including service owners, project managers, and end-users, to understand the requirements and objectives of the new enterprise service.
• Identify the service's critical components, dependencies, and integration points.

Identify Support Needs:

• Analyze the service's complexity and potential operational challenges to determine the level of support required.

Develop the Operational Support Model

• Develop the Service Design Operational Support model to include end to end supportability, and gain sign off from each affected support area.
• Identify and then validate existing capacity and capabilities within Technology Teams and document the gaps.
• Facilitate and document the OPEX considerations for BAU Support during the service lifecycle.
• Define roles and responsibilities within the support processes, ensuring clear ownership and accountability.
• Produce regular reports with a focus on service improvement to guide business and IT on risk.
• Responsible for the IT Service Design Lifecycle, including guiding EGL stakeholders through the process to ensure successful establishment of Technology Support Model into BAU Support.

Now let’s talk about you: 

• Expert level understanding of IT Service Management frameworks and IT
• Operations
• Technical familiarity with Enterprise and Retail systems would be an advantage
• Tertiary qualifications in IT or a related discipline will be highly regarded
• Strong planning & prioritisation skills.
• Strong understanding of Agile & Lean delivery principals.
• People management and leadership, particularly managing people without direct authority
• Exceptional analytical and problem solving skills and the ability to multi-task and manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Strong negotiation skills
• Excellent stakeholder management skills and will be a strong influencer and
• negotiator
• Demonstrated awareness in applicable IT change and problem management processes. 
• Provide accurate task estimates for self and others

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup